Terms of Service
Last updated: 9 June 2026.
1. Who we are
Planning Letters is a trading name of PLANNING LETTERS LTD, a company registered in England and Wales (company number 17253269). Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Contact: hello@planningletters.co.uk. We are registered with the Information Commissioner’s Office (registration number: ZC164022).
2. The service
We draft written representations (objection letters and supporting statements) in respect of planning applications determined by local planning authorities in England. The product is a PDF document delivered by email, together with a short submission guide. You submit the document to the local planning authority yourself, in your own name, via the authority’s planning portal or by post.
3. What we are not
We are not solicitors and we do not provide legal advice. We are not a firm of planning consultants and we do not act as your agent. We do not communicate with the local planning authority on your behalf, we do not represent you at planning committee, and we do not handle appeals to the Planning Inspectorate.
4. Use of AI in drafting
We use large language models (the Anthropic Claude family) to retrieve relevant local plan policies and to draft initial copy. Every draft is reviewed by a human before delivery, and every policy citation is checked against the text of the adopted local plan, including verbatim verification of quoted policy wording.
5. Ordering and payment
Prices are stated on the website at the time of order and are payable in full, in advance, by card via Stripe. Introductory pricing applies to our first ten delivered cases and then rises to the standard price shown. The price you are shown at checkout is the price you pay; there are no add-ons.
6. Delivery and the 72-hour commitment
We deliver the PDF within 72 hours of cleared payment. The clock starts when Stripe confirms payment. If we miss the 72-hour deadline, you are entitled to a full refund on request, whether or not the letter is subsequently delivered.
7. Your responsibilities
You are responsible for the accuracy of the information you give us in the order form; the letter is built on it. You are responsible for checking the local planning authority’s consultation deadline for comments and for submitting the letter before it. We recommend ordering no later than four days before the deadline. A delivery inside 72 hours that arrives after the council’s deadline has closed is not a missed delivery under section 6.
8. Revisions
You may request one revision at no charge by replying to the delivery email within 48 hours of receipt. Further revisions are charged at £75 per revision, agreed with you in advance.
9. Cancellation
Because the letter is a bespoke service, the order form asks you to expressly request that we begin work within the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and to acknowledge that once the service has been fully performed (the letter delivered) you lose the right to cancel, in accordance with regulation 36(2). If you cancel after work has begun but before delivery, we will refund the price less a proportionate amount for the work done up to the point you told us, in accordance with regulation 36(4). To cancel, email hello@planningletters.co.uk with your order reference.
10. Refunds
In addition to the 72-hour commitment in section 6: if after payment we conclude that we cannot produce a letter that meets our citation-verification standard for your case, or your application falls outside our coverage, we will tell you promptly and refund in full. After delivery, refunds are not given for change of mind. Nothing in these terms affects your statutory rights, including your right under the Consumer Rights Act 2015 to a service performed with reasonable care and skill and the remedies that follow from it.
11. Outcomes
The local planning authority is the decision-maker. We cannot and do not guarantee any planning outcome. The weight given to a representation depends on the facts and the authority’s assessment of them against the development plan and material considerations.
12. Your letter
On delivery, the letter is yours to use for the purpose it was drafted for: submission to the named local planning authority in respect of the named application. We retain the right to reuse non-identifying structural elements (templates, phrasing patterns) across our work.
13. Liability
Our total liability in connection with the service is limited to the fee paid. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.
14. Complaints
Email hello@planningletters.co.uk with your order reference. We aim to respond within two working days.
15. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you live in Scotland or Northern Ireland you may bring proceedings in your local courts.